WhatsApp Users Can Now Register Complaints Against Offensive Messages; Here’s How

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WhatsApp has become one of the most popular instant messaging apps in the world and while it helps us stay connected with our family and friends, share pictures, videos, and even documents, everything has a dark side to it.

Sometimes these irritating messages are about UNESCO giving India the best national jalebi award, or about fake religious issues, fake political propaganda messages, or falsely made morphed images. WhatsApp landed itself in dangerous waters last year when a number of people were lynched after fake news with photos of them were circulated in multiple WhatsApp groups.

The Indian government is still trying to curb the face news problem in regards to WhatsApp while hate messages have now become another issue for the Facebook-owned platform. While authorities are still coming up with a way to keep a check on hate messages, fake news, and tracing their origin on WhatsApp, the Department of Telecommunications (DoT) have jumped into action by launching a channel through which WhatsApp users can register complaints regarding offensive or hate messages received on WhatsApp.

Ashish Joshi who is DoT controller communications recently tweeted, “If anyone is receiving abusive/offensive/death threats/vulgar WhatsApp messages, please send screenshots of the message along with the mobile numbers at ccaddn-dot@nic.in. We will take it up with the telecom operators and police heads for necessary action”.

It has now been reported that the Department of Telecommunications (DoT) has directed all major Indian telecom service providers to start taking immediate action on such complaints as it is a violation of the customer declaration. The DoT has also suggested to telecom operators that they should open a helpline or a dedicated call centre for registering complaints against offensive or hate messages on WhatsApp.

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