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Arvind Kejriwal Launches Home Delivery Of Public Services

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The Delhi government today launched the doorstep delivery of 40 public services for the people living in the national capital. Under the scheme, documents such as ration cards and income, caste and marriage certificates will be delivered to the citizen at their homes. Citizens will also be able to sign up for old age and handicap pension schemes from their homes. This service will be provided for an additional fee of Rs 50. “We always heard of pizza being home-delivered, but now one can dial the government and the government will come home,” tweeted Chief Minister Arvind Kejriwal, calling his Aam Aadmi Party (AAP) government’s scheme a “revolutionary, historic step”.

For a certificate, documents, identity cards or any other service, citizens can dial 1076 to place a request. They will be informed of the documents they need and can give a time when a “Mobile Sahayak” can come and collect them. Passport help, caste certificates, income certificates, driving licence, ration card, domicile and duplicate registration papers – all can be home-delivered from now.

“Citizens will also not need to pay money to touts to get their work done,” Kejriwal told reporters. He appealed to the media to highlight discrepancies in the implementation of the scheme so the government can ratify them in the next 10-15 days.
The opposition Congress accused the AAP government of “rushing into” the scheme ahead of the 2019 national election.
AAP’s plan, stalled for several months, was back on track after a five-judge Constitution Bench in July ruled that the elected government is the boss in the capital and does not need a sign-off on every decision. The party had accused Lieutenant Governor Anil Baijal and the centre of blocking the plan to stop AAP from getting any credit.
In July, the government had approved the Administrative Reforms proposal to give the work to a company, which will be an intermediary agency, to execute the project in the national capital. According to the plan, Mobile Sahayaks (facilitators) will be hired through the agency that would set up call centres.
Various certificates such as caste, new water connection, income, driving licence, ration card, domicile, marriage registration, duplicate RC and change of address in RC, among others, will be covered under the scheme.
If a person wants to apply for a driving licence, he or she would have to call a designated call centre and give the details. Thereafter, the agency would assign a Mobile Sahayak, who will visit the applicant’s residence and get the required details and documents. The applicant will have to visit the Motor Licensing Office (MLO) once for a driving test.
“Doorstep delivery of services. A revolution in governance. A big blow to corruption. Super convenience for people. Happening for the first time anywhere in the world. Starts from 10th Sept (sic),” Mr Kejriwal had tweeted last month.
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