Air Passengers Can Now Track Status Of Lost Belongings With This Govt. App

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The government UMANG app was launched by Prime Minister Narendra Modi on November 23 in the year 2017, meant for all the government services.

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The app provides users services include paying utility bills, services related to PAN card, passport, income tax, PF, land records and GST among others. This Android app is free for all users and offers more than 150 government services from 33 state and central government departments.

However, the app now has come up with a whole new feature that will let Air passengers find their lost belongings in an airport. Air-passengers can now track lost-and-found items on UMANG app. You can register the complaint of lost property at airports across India and track the status through the UMANG app.

The Central Industrial Security Force (CISF) has collaborated with Unified Mobile Application for New-age Governance (UMANG) team to bring the ‘Lost and Found’ functionality on UMANG app.

In the year 2015, the CISF launched a lost and found service for commuters on their official website. In this site, people would track their lost items and valuables at airports. However, the web app created some difficulties for the commuters.

It did not allow passengers to register a complaint and for the commuters who have lost their belongings in an airport, tracking their items was difficult and time-consuming since airports had to upload the items found at their respective airports on the web portal.

According to some passengers who reported missing items on the web portal in the past, the system of lost and found is in place, while others say that there have been delays in response to the complaints.

However, there are others who couldn’t completely recover their lost belongings and hope that the new application will make a difference. “I forgot my glasses and a packet at the airport lounge in Mumbai. I got back the packet but with one item and my glasses missing”, a resident of west Delhi.

This is one of the reasons CISF joined hands with government-owned UMANG app and so now air passengers in India can now track the status of their complaints of items lost at airports across India on their Android phones. The service is part of the UMANG app on the Google Play store, under the CISF section.

Launched on the Raising day of the CISF on March 10, this service offers three main functionalities – “Lost and found items at airports”, “Tracking complaint/request status” and “Technical consultancy in security and fire services”.

The EDP Cell of Central Industrial Security Force (CISF), in collaboration with Unified Mobile Application for New-age Governance (UMANG) team of National e-Governance Division (NeGD), has developed has brought ‘Lost and Found’ functionality.


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